Service Shipping

All firearms and magazines shipped to our factories must be verified to be completely empty of all live ammunition. Empty cartridges (casings) must be removed from chambers and magazine. Please do not ship live ammunition of any form to the factory. Accessories such as scopes, scope mounts, slings and etc. should be removed before returning the firearm. Older gun boxes may be considered valuable. If so, you should NOT send these boxes to Ruger, as they may be damaged during shipping. Please make sure there are no previous shipping labels on the box used to ship your firearm to ensure acceptance from the shipping provider. Ruger assumes no responsibility for lost or damaged boxes. Some products may be no longer in production or being serviced at this time, click here to view a list of these products.

Please include a note in with the firearm to be serviced that identifies:

• Your return shipping address and telephone number.
• The nature of the problem or service required.

Please contact the appropriate Service Department to receive a RMA number (Return Material Authorization Number) before shipping your firearm in for service. This number will allow us to quickly and properly process your firearm.

Please retain a notation of the serial number of your firearm in your possession for future reference when contacting our service department. Please package your firearm in a suitable container making sure that any loose items such as bolts or magazines are securely packaged (padded) and are not loose in the carton.

Note: Handguns may not be shipped by individuals through the U.S. Mail. Individuals are allowed to ship handguns next day air to our factory for service using commercial carriers such as Airborne Express, Federal Express or United Parcel Service.

Please do not include your carrying case, scabbard, or custom accessories with a firearm being shipped to the factory for service. DO NOT SEND GUN BOXES OR LITERATURE THAT YOU CONSIDER TO BE COLLECTOR'S ITEMS - THESE ARE INVARIABLY DAMAGED OR DESTROYED IN SHIPMENT.

Please note: If your firearm is received in error, it will be sent back to you to ship to the correct facility. If you have any questions regarding where to ship your Ruger firearm, please contact either service facility for instructions.

Parts Ordering

Some of the most popular Ruger firearm parts are available for purchase online at ShopRuger.com! Check out the store now to see if the part you're looking for is available!

Firearms parts that are not restricted to factory installation and are not found online can be ordered from either of our facilities, either by mail, telephone or fax. When ordering parts, please consider the following:

• Whenever practical, identify the serial number and caliber of the firearm for which you are ordering parts so that we can properly match the required components to the vintage of the firearm.
• Provide your full name, address and telephone number with your order.
• Please include the appropriate shipping and handling charge for each parts order placed. If you have questions about shipping and handling charges, please contact the appropriate facility.
• We do not ship C.O.D. Payment in full via credit card (Visa or MasterCard only), money order or certified bank check (no personal checks, please) is required before any service will be performed. Please provide your name as it appears on the credit card along with the expiration date of the card.
• Connecticut residents please add 6.35% sales tax (shipping from either facility).
• Arizona residents please add 9.35% sales tax (if shipping from Prescott), or 5.6% sales tax (if shipping from Newport, NH).
• Parts orders are usually shipped within 7 to 10 days of receipt of order.
• We typically ship using either USPS or UPS. Please advise if you have a preferred shipping carrier.
• Please note that any returns must be sent back within 30 days of the order shipment date and must be in new condition and in the original packaging.
• Some products may no longer be in production or being serviced at this time. View a list of these products.